Shipping Policies
Overview
Thank you for shopping with us! We strive to ensure that your order is processed and shipped as quickly as possible. Please review our shipping policy to understand how we handle the shipping of your orders.
**Shipping Policy for Custom and Made-to-Order Shirts:**
1. **Processing Time:**
- All custom and made-to-order shirts are crafted with care. Please allow 5-7 business days for production before your order is shipped. Production times may vary depending on the complexity of the design.
2. **Shipping Time:**
- Once your order is completed, shipping times will depend on your location:
- **Domestic (U.S.):** 5-7 business days
- **International:** 7-14 business days
- Please note that delivery times are estimates and may vary due to postal service delays, especially during peak seasons.
3. **Shipping Costs:**
- Shipping costs will be calculated at checkout based on your location and chosen shipping method. We offer standard and expedited shipping options.
4. **Tracking Information:**
- Once your order has shipped, you will receive a confirmation email with a tracking number to monitor your package’s journey.
5. **Customs and Duties:**
- For international orders, any customs fees, taxes, or duties are the responsibility of the customer. Please check with your local customs office for more information.
6. **Returns and Exchanges:**
- Since each shirt is custom-made to order, we are unable to accept returns or exchanges unless the product is defective or damaged. If you experience an issue with your order, please contact our customer service team within 1 week of receiving your item for assistance.
7. **Order Modifications:**
- If you need to make changes to your order, please contact us within 24 hours of placing your order. Once production begins, modifications may not be possible.
8. **Lost or Delayed Shipments:**
- While we strive to ensure timely delivery, we are not responsible for shipping delays caused by the carrier. If your package is significantly delayed or lost, please reach out to us for support.
Processing Time
- Order Processing: All orders are processed within 2-3 business days (excluding weekends and holidays). Processing time may vary during peak seasons or sales events.
- Order Confirmation: You will receive an email confirmation once your order has been processed and is ready for shipment.
Shipping Methods and Costs
- Standard Shipping: Typically takes 5-7 business days for delivery. Shipping costs are calculated at checkout based on your location and the weight of your order.
- Expedited Shipping: Available for an additional cost. Delivery typically within 2-3 business days. Shipping costs are calculated at checkout.
- Overnight Shipping: Available for an additional cost. Delivery by the next business day. Shipping costs are calculated at checkout.
Shipping Rates
Shipping rates are calculated based on your location, the weight of the package, and the shipping method selected. You can view the shipping costs at checkout before completing your purchase.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order through the carrier's website.
Shipping Issues
- Missing Packages: If your package has not arrived within the expected delivery time, please contact us at inkandcottonstl@gmail.com so we can assist you in locating your order.
- Damaged Packages: If your package arrives damaged, please contact us immediately with photos of the damaged items and packaging so we can resolve the issue as quickly as possible.
International Shipping
For international orders, please be aware that customs fees, taxes, or other charges may apply. These fees are the responsibility of the customer and are not included in the shipping cost at checkout.
Address Accuracy
Please ensure that the shipping address you provide is correct. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
Changes to Orders
If you need to make changes to your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.
Contact Us
For any questions or concerns about our shipping policy, please contact us at inkandcottonstl@gmail.com. We are here to help and ensure your shopping experience is as smooth as possible.